DELIVERY POLICY

Postage is charged at a flat rate of $7.50 for packages sent anywhere in New Zealand. Orders placed over $50 retail value are posted free of shipping charges. Gift vouchers will be sent standard post at the standard postage fee. (Currently 55c).

We cannot guarantee an exact delivery time however we will do everything we can to have your package delivered within 7 working days. If for some reason there is a delay or if a product is temporarily out of stock you will be notified by phone or email to discuss if you would like to continue with the order.

If for some reason you need your order sooner than our standard postage time – contact us before placing your order and we will endeavour to accomodate your request.

OVERSEAS ORDERS

Overseas shipping is available and will be calculated at time of checkout.

ACCEPTED METHODS OF PAYMENT

All transactions will be billed in NZ dollars.

Pay securely using Stripe for Mastercard & Visa card purchases or you can direct deposit into our bank account. Once payment has cleared into our account, your order will be packed and sent.

SECURITY

When you place orders with The Dark Heart Beard Co, your transactions are encrypted using Secure Sockets Layer (SSL) encryption technology, the industry standard in e-commerce transaction security. Encryption scrambles the information transmitted across the Internet, including your credit card number, name and address. SSL also verifies the identity of the server and confirms that the original message arrives safely at its destination.

REFUNDS

It is important to us that you love your purchase and because we believe in the quality and freshness of our products we will stand by them up with our 100% money back guarantee.

If you’re not 100% happy, simply contact us within 2 weeks of purchase to arrange the return of goods and a full refund.

Please note – no returns will be accepted for products that have been stored or used incorrectly or inappropriately. Please see “product care”.